Internal Collection Procedure

Internal Collection Procedure

Students who do not pay their outstanding balance and do not return for a subsequent semester may be subject to the University's internal collections process. This process consists of a three-letter outreach series issued over a sixty (60) day period. 

The letters provide information about the amount owed and available options to resolve the balance before the account is referred to an external collection agency. 

Letters are mailed to the students’ address on file with the University. 

Important Registration Information: 
Students will not be permitted to register for a future term until their account balance is paid in full. 

Students who wish to pay their account balance in full should follow the instructions below. 

Instructions for Making a Payment 

  1. Log in to the myState portal at https://my.msstate.edu  

  1. Locate the Financials tile on the main myState page  

 

  1. Select the Make a Payment link to access the View and Pay Accounts screen in QuikPay®. 

  • Your browser must be set to allow pop-ups. 

 

  1. Select Current Account Balance to pay your balance in full. 

 

  1. Follow the remaining instructions to complete your payment. 

Students whose accounts have been placed in internal collections may be eligible for a past due payment plan. These interest-free plans are available based on the amount of the past due balance.  

  • Monthly payments are automatically drafted from the payment method selected during enrollment on the 5th of each month. 

  • A one-time, non-refundable enrollment fee is due at the time of enrollment. The enrollment fee amount varies based on the length of the payment plan. 

  • Once enrolled, additional late fees will not be assessed as long as the payment plan remains in good standing. 

  • Review our step-by-step enrollment guidance.  

Important Registration Information:
Enrollment in a past due payment plan does not remove registration restrictions. Students will not be permitted to register for a future term until their account balance is paid in full. 

If a scheduled payment on the 5th is unsuccessful, a second attempt will be made on the 20th of the month. If the second payment attempt is also unsuccessful, the payment plan will be terminated. 

Nelnet Business Services will assess a $30 non-refundable returned payment fee for the failed payment attempt on the 5th. 

Payments may be unsuccessful for a variety of reasons, including: 

  • Insufficient funds 

  • Incorrect bank account or credit card information 

  • Expired credit or debit cards 

  • Closed or restricted financial accounts 

If a payment plan is terminated due to missed or unsuccessful payments, the remaining account balance becomes immediately due and payable.  

Delinquent accounts are no longer eligible for servicing through the University's internal collections process and will be referred to an external collection agency. 

Any collection fees, attorney fees, court costs, or other charges permitted by law may be added to the outstanding balance and become the responsibility of the student.